we are like this only

26 th June 2010 Mr. Martin Pieters, CEO, Vodafone Essar Peninsula Corporate Park Ganpatrao Kadam Marg Lower Parel Mumbai - 400013 India Dear Mr. Pieters, Re: Terminating Vodafone connection due to terrible service I realize that one customer terminating the services of your brand may not be very important for a company as large as yours. However, it may still interest you (in case the company is at all interested in actually providing service rather than grief to its customers), to understand why I am terminating a 14 year old relationship with Essar/ Hutch/ Vodafone. I had written to you in May regarding the problem I was facing. While that elicited an immediate response, for which I thank you, of having my phone connectivity restored, I still did not receive the bill until much after the due date, and then only after I requested for duplicate copies of the same. I was therefore forced to make a blind payment this month, without seeing the detailed bill, which I am sure you would ag...

I have a fair share of domestic appliances from a variety of different firms. Curiously as it turns out, only 1 product from a non-Korean company, the Air conditioner from Whirlpool. Over the past weekend, we have had such a truly awful customer service experience that I have sworn never to buy any Whirlpool products and to spread the word out. Frankly, what the company has demonstrated is that once they have managed to sucker you into buying their product, they just don't give a damn. How you manage your life with/ without it is your problem, they are too busy counting your cash all the way to their bank. Our air conditioner conked off last Thursday thanks to the wonderful voltage surges that are a delightful feature of life in Millennium city, aka Gurgaon, or as a bucktoothed KBC contestant said once, Gud Gaawan. Friday I called the Whirlpool service center, and was pleasantly surprised to find a polite voiced person on the other end who said I would get a call back within 2 hour...