we are like this only

26 th June 2010 Mr. Martin Pieters, CEO, Vodafone Essar Peninsula Corporate Park Ganpatrao Kadam Marg Lower Parel Mumbai - 400013 India Dear Mr. Pieters, Re: Terminating Vodafone connection due to terrible service I realize that one customer terminating the services of your brand may not be very important for a company as large as yours. However, it may still interest you (in case the company is at all interested in actually providing service rather than grief to its customers), to understand why I am terminating a 14 year old relationship with Essar/ Hutch/ Vodafone. I had written to you in May regarding the problem I was facing. While that elicited an immediate response, for which I thank you, of having my phone connectivity restored, I still did not receive the bill until much after the due date, and then only after I requested for duplicate copies of the same. I was therefore forced to make a blind payment this month, without seeing the detailed bill, which I am sure you would ag...

…Why I am banging my head on a stone wall hoping to numb brain activity so as to make sense of this! I was away in the US visiting my sister when I got a message from Vodafone that my mobile usage had exceeded my credit limit and that I should immediately pay up a certain amount. I forwarded the message to A who paid up immediately. The day after that payment, I got another message saying that twice the earlier amount was outstanding and that I should pay up immediately. By that time I was in the middle of a mess caused by the volcano, busy rerouting my flight and making hotel bookings and so on for the return trip, so this was the last thing on my mind. Plus as it happened, after I got that message, my phone stopped receiving any network signals so I couldn’t make calls or send any messages from it. I landed back last Thursday and at the airport when I tried to call A, I got a message saying that calls were disbarred. I told A but what with the extreme exhaustion after havin...