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Showing posts from May, 2011

Avis - We're Number Two, You try harder!

Dear Avis rent-a-car people,

I would like to tell you about a wonderful holiday my husband and I enjoyed last week in France, and how much our enjoyment was enhanced by Avis and its wonderful service. We were travelling to France from India for the 10th year reunion of our business school class at INSEAD, and driving from Paris to Fontainebleau, the venue of the reunion. We looked forward to driving down the familiar roads from Paris to Fontainebleau and enjoying the beautiful French paysage.

We arrived half an hour early at the Avis address given on the confirmation letter of the booking, at 9:30 am. Imagine our surprise when we found that it led into a parking garage! We thought it was a weird place to have an office but with a Gallic shrug, we trustfully marched down with our bags to the second level, following the Avis signs. Weirder still, once we got to the second level, we found that the signs said Avis retour – Avis return. Return is fine but how about going, in the first place?…