The customer disservice department
India's service sector has been the engine of growth for its economy over the past several years and now constitutes over 50% of the GDP. Strange then, that actual service to the customer is so poor, so mismanaged and so far from what one would expect. I had an amazingly weird experience with American express last year. They called up and offered me a credit card, assuring me that I was pre-approved and that the card would be free for the first year. I agreed, only to find myself jumping through hoops to provide all sorts of documentation proving my income level. On what basis were they pre-approving me then? Anyway, finally got a letter saying the application was approved (!) etc. and several letters informing me of all the advantages accruing from an amex card. Strangely enough, the card never arrived at my home. I kept getting letters from the customer service department asking me to transfer my balance, informing me of offers but never the card. I also got several calls from th...