Showing posts from April, 2017

In Quest of Fairness

As a fair complexioned, yet relatively darker sister of two, I have heard my share of fairness-related tropes over the years, from people exclaiming over how ‘fair and lovely’ someone is to people referring to me as the dark or if being kind, ‘wheatish’ one. It has been part and parcel of the Indian psyche for years, whether as an impact of colonialism or predating it by centuries, despite our darker-skinned heroines and heroes of myth like Draupadi or Krishna.
There is now a consumer video going viral about Fair and Lovely and how it makes people feel bad for being dark and it’s time for the brand to shut down. Is it a multicrore brand generating megabucks for HUL? Yes it is, and has been for years. Could it do that without consumer support and empathy? Not a chance in hell.
Brands that are successful manage to do that by understanding or anticipating a consumer’s needs and then producing the products that help fulfil those needs. A Fair and Lovely or Fair and Handsome could not ha…