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Showing posts from June, 2010

Vodafone does it again

26th June 2010
Mr. Martin Pieters,
CEO,
Vodafone Essar
Peninsula Corporate Park
Ganpatrao Kadam Marg
Lower Parel
Mumbai - 400013
India
Dear Mr. Pieters,
Re: Terminating Vodafone connection due to terrible service
I realize that one customer terminating the services of your brand may not be very important for a company as large as yours. However, it may still interest you (in case the company is at all interested in actually providing service rather than grief to its customers), to understand why I am terminating a 14 year old relationship with Essar/ Hutch/ Vodafone.
I had written to you in May regarding the problem I was facing. While that elicited an immediate response, for which I thank you, of having my phone connectivity restored, I still did not receive the bill until much after the due date, and then only after I requested for duplicate copies of the same. I was therefore forced to make a blind payment this month, without seeing the detailed bill, which I am sure you would agree is highly …